Frequently Asked Questions
Expert advice and support for your journey through the stars.
Do you offer international shipping for telescopes and mounts?
Yes, we ship to most countries worldwide. Please note that shipping costs and delivery times vary by location, and customers are responsible for any local customs duties or import taxes.
What is your return policy for optical equipment?
We offer a 30-day return policy for most items in new, resalable condition with original packaging. A restocking fee may apply to high-end astronomical cameras and specialized mounts.
How do I know which telescope is right for a beginner?
We recommend starting with our 'Beginner's Guide' section or contacting our expert staff. Generally, a Refractor or a Dobson-style telescope is best for those just starting their stargazing journey.
Are your products covered by a warranty?
All products sold by OPT Telescopes carry the full manufacturer's warranty. We also offer extended protection plans for added peace of mind on expensive electronic components.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number from carriers like UPS, FedEx, or DHL to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer specialized financing options through Affirm to help you invest in the astrophotography gear of your dreams.